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 IT ServicesComputing Services at Western University includes Network Operations and User Support, Instructional Technology and Distributed Learning (ITDL), and the Banner Information System. The Employee SLA and the Student SLA outline these services, describes our hours of operation, and clarifies mutual expectations for support of the westernu computing community.
Network Operations and User Support NetOps and User Support, a division of the IT Department, is responsible for maintaining the information technology infrastructure for Western University. This includes both the campus network and telephone system, as well as the individual Computing Toolbox used by university personnel.
The Network Operations staff see to it that the servers delivering both Internet and Intranet based programs run smoothly and meet the growing needs of the university community. They also see to it that data created and exchanged over the network is secured and properly backed up on a daily basis.
In addition to providing just-in-time technical support for students, faculty, and staff, User Support personnel provide the necessary maintenance and upgrades on campus workstations and student laptop computers. They also participate as needed in new student orientation and training efforts.
These services are all accessible through the Technical Support desk, which can reached by calling (909) 469-5432 (extension 5432 if on campus). They can also be reached by email at techsupport@westernu.edu.
Banner Information Systems Support of the University enterprise resource planner is the primary responsibility of the Banner Systems Office. The Banner Information System Team, a division of the IT Department, aids in user training, report writing, system maintenance, and user support for data integrity and adherence to the University Data Standards.
Banner is a relational database providing the foundation of the Student, Finance, Financial Aid, Human Resources, Alumni/Advancement and General Systems modules. Banner enables users to see and share pertinent job related information, making for a more efficient, smooth-running environment. Users from the executive offices to the general staff, can extract business-critical information through on-line reporting in a timely and cost-effective manner.
Instructional Technology and Distributed Learning Instructional Technology and Distributed Learning (ITDL), a division of the IT Department, is dedicated to expanding university student and faculty access to the kinds of learning resources necessary for academic and professional success.To achieve this vision, ITDL offers a widerange of services, including Web development and programming, classroom audiovisual support, multimedia production, online learning management and technology training. ITDL is responsible for the design and maintenance of the university Web site and Blackboard course management system.
To request a brochure with a CD-ROM containing samples of ITDL projects, contact ITDL at techsupport@westernu.edu. | |
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